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  • Clients Charter

Clients Charter

  • All requests to remove forest products or run of the mill timber is processed in accordance with established procedures.
  • The licenses for the manufacture of forest products will be issued within a period not exceeding six (6) months from the date of approval, after all graduation requirements are met.
  • The license to run the plant timber will be issued within a period not exceeding one (1) month from the date of completion of refinery built after fulfilling all the conditions of approval.
  • The decision on the application to extend the license to produce or license to run the factory forest timber will be provided within a period not exceeding one (1) month from the date of application.
  • Thank you for the information and feedback received from the public. All complaints will be dealt with forest offenses within a period not exceeding three (3) days.
    Provide the best possible service and hospitality at all times.

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